My late father preferred standing in line. He used the phone extensively in his work life but he grew to hate the endless on hold minutes for things like SS or his health insurance. Somehow he felt he could get better results if he was face to face. I believe he just liked standing in line complaining about it with all the others in the line. It was social.
The likelihood is that people trying to contact agencies will have to deal with chatbots. We'll have a government version of the crummy customer service that companies have foisted on us.
Exactly. Would it be better to be able to have 24 hour phone service or physically stand in line and see a person?
It is like these people don't understand that people do different jobs. Not everyone who works in a SS office is customer service.
My late father preferred standing in line. He used the phone extensively in his work life but he grew to hate the endless on hold minutes for things like SS or his health insurance. Somehow he felt he could get better results if he was face to face. I believe he just liked standing in line complaining about it with all the others in the line. It was social.
I find that I have gotten better and faster results when I am face-to-face with someone. I always told them, that if they fed me, I go away.
But some of us just can't stand in line. With WFH I feel like we can have both options.
The likelihood is that people trying to contact agencies will have to deal with chatbots. We'll have a government version of the crummy customer service that companies have foisted on us.